Frequently Asked Questions

TCG Cards Distribution Japan is a Japan-based trading card seller and wholesale supplier serving collectors, resellers, online sellers, retailers and other TCG businesses.

We focus particularly on Japanese Pokémon Trading Card Game products while also offering other trading card products and releases.

Our product selection may include Japanese Pokémon booster boxes, booster packs, sealed products, specialty sets, limited collections, cases and other Pokémon TCG releases.

Availability changes as new products are released and existing products sell out.

No. While Japanese Pokémon TCG products are an important part of our catalog, our store may also carry other trading card games and collectible card products, including One Piece Card Game products and other selected TCG releases.

Our business is focused on supplying genuine trading card products sourced through established distribution and supply channels in Japan.

If you have questions about a particular product, you can contact our team before placing your order.

TCG Cards Distribution Japan is an independent retailer and wholesale supplier.

Unless expressly stated otherwise, our store should not be interpreted as being operated, sponsored or endorsed by The Pokémon Company, Nintendo, Game Freak, Creatures Inc. or their affiliates.

You can contact us if you are looking for a particular Japanese Pokémon set, trading card product or related Japanese TCG release.

Product sourcing depends on availability, quantity and current market conditions, so submitting a request does not guarantee that a product can be obtained.

Yes. We work with resellers, online sellers, retail stores and other businesses looking to purchase Japanese Pokémon TCG products in larger quantities.

Retail stores, online sellers, resellers, distributors and other businesses may contact us regarding wholesale purchasing.

Providing your business or store name, destination country, products required and approximate quantities helps us understand your enquiry.

Wholesale requirements may vary depending on the product, quantity, availability and current release.

Contact our team with the products and quantities you need so we can review your request.

Send us a wholesale enquiry with the product or set name, approximate quantity required, destination country and your business or store information where applicable.

Pricing can then be reviewed based on the specific enquiry.

No. Wholesale pricing may depend on the product, quantity, inventory availability, release allocation and current supply conditions.

Sealed cases and larger quantities may be available for selected products. Availability varies, so contact our team with the specific product and quantity you require.

Yes. Our wholesale service is intended to support resellers and TCG businesses in international markets as well as customers sourcing products from Japan.

Yes. Businesses interested in regular purchasing can contact our team to discuss their product requirements and purchasing needs.

Availability and commercial arrangements will depend on the products and quantities involved.

Products available for direct purchase may be shown through our online store.

For larger quantities, specific releases or products not currently displayed, contact our team to enquire about availability.

Generally, adding an item to your shopping cart does not guarantee that the inventory has been reserved. Availability may change before checkout is completed.

If an inventory discrepancy or other availability issue prevents us from fulfilling an order, we will contact you regarding the available options.

Our catalog is updated as Japanese Pokémon TCG products and other trading card releases become available.

Availability for new and high-demand releases may be limited.

Selected upcoming products may be offered for pre-order when available.

Estimated release and dispatch dates may change because of manufacturers, distributors, allocations, transportation or other supply-chain factors.

Cancellation conditions may depend on the product and order status because inventory may be allocated or sourced based on pre-orders.

Review any product-specific pre-order terms and contact us as soon as possible if you need to request cancellation.

Yes. We support international orders to destinations in Europe, North America, Asia, Australia and other supported regions.

Availability depends on the destination and available shipping services.

Depending on the destination and shipment, available shipping services may include FedEx, DHL, EMS and other suitable international logistics services.

Shipping costs can depend on destination, shipment weight, dimensions, order value, courier and service selected.

Larger wholesale shipments may require a custom shipping quotation.

Free shipping may be available where it is specifically offered or confirmed for an order, promotion or wholesale arrangement.

It should not be assumed to apply to every product, destination or wholesale order unless stated during checkout or confirmed by our team.

Tracking information is provided where the selected shipping service supports tracking.

Carrier tracking may take some time to show its first update after the parcel has been dispatched.

Delivery times depend on the destination, courier, selected shipping service, customs processing and other transportation factors.

Any delivery timeframe provided should generally be treated as an estimate unless a particular shipping service expressly guarantees otherwise.

Yes. Larger wholesale orders may require multiple parcels depending on product quantities, weight, dimensions and logistics requirements.

International orders may be subject to customs duties, VAT, import taxes, brokerage fees or other charges imposed by the destination country or service provider.

Unless expressly stated otherwise, these charges are the customer's responsibility and are separate from the amount paid to us.

We will not intentionally provide false product values or inaccurate customs declarations for the purpose of avoiding legitimate import duties or taxes.

Customs processing is controlled by the relevant authorities and can sometimes delay international shipments.

Customers should respond promptly if the carrier or customs authority requests additional information or payment.

If a shipment is refused or returned because required customs procedures or legitimate import charges were not completed, additional shipping, customs or return costs may arise.

Any refund will be reviewed after the returned shipment is received and subject to applicable law and our policies.

Return eligibility depends on the product, its condition, the reason for the return and applicable legal requirements.

Where a return is accepted, products should generally remain unused, unopened and in their original condition and packaging.

Contact us before sending any product back.

Opened booster boxes, booster packs and similar randomized collectible products generally cannot be returned simply because the cards inside were not what the customer hoped to receive.

This does not affect mandatory rights that may apply to defective or materially misdescribed products.

Sealed trading card products can contain randomized cards. We do not guarantee that a booster pack or box will contain a particular card, rarity or monetary value unless specifically stated in the product description.

Keep the product and all original shipping materials and contact us as soon as reasonably possible.

We may request photographs of the parcel, shipping label, internal packaging and affected products so the issue can be reviewed.

Contact us before opening the product and provide your order number and photographs showing what you received.

After reviewing the issue, we will advise you of the appropriate resolution.

Contact our team with your order number and details of the missing product. We may review available packing and shipment information before determining the appropriate resolution.

Minor cosmetic imperfections can occasionally occur during manufacturing, distribution and international transportation.

A small cosmetic imperfection that does not materially affect the product does not automatically mean the product qualifies for a full refund. Each issue can be reviewed based on its circumstances and applicable law.

Orders may be reviewed for payment confirmation, inventory availability, shipping information and fraud prevention before final fulfilment.

An order may need to be cancelled in certain circumstances, such as product unavailability, unsuccessful payment, incorrect information, an obvious pricing error, suspected fraud or inability to ship to the requested destination.

Where a paid order is cancelled by us and no products are supplied, any refund due will be handled in accordance with the applicable payment and refund arrangements.

Contact us immediately if you notice an address error.

We cannot guarantee that an address can be changed once an order has entered fulfilment or has already been handed to the shipping provider.

Trading card product pricing may change because of availability, supplier pricing, release allocations, market conditions, currency movements and other commercial factors.

You can contact our team by email at support@tcgcardsdistribution.com .

You can also contact us through WeChat using tcgcardsjp.

To help us understand your requirements, include:

• The product or set you need
• Approximate quantity
• Your destination country
• Your business or store name, where applicable
• Any relevant release or order information

Yes. Include your order information when contacting our team so we can identify the relevant transaction and review your enquiry more efficiently.

We aim to respond to enquiries as quickly as reasonably possible. Response times may vary depending on enquiry volume, product research required, wholesale requests and business operating periods in Japan.