Privacy Policy

1. About This Privacy Policy

TCG Cards Distribution Japan is a Japan-based seller and wholesale supplier of trading card products, including Japanese Pokémon Trading Card Game products and other collectible card products.

We respect the privacy of our customers, wholesale partners and website visitors. This policy describes the types of personal information we may process, why we use that information and the choices available to you regarding your information.

Our handling of personal information is intended to comply with applicable privacy and data-protection requirements, including Japan's Act on the Protection of Personal Information (APPI), where applicable.

2. Information We Collect

The information we collect depends on how you interact with our website and services.

Information You Provide

When you place an order, create an account, submit a wholesale enquiry or contact us, we may collect:

• Your name and contact information
• Email address and telephone number
• Billing and shipping addresses
• Company or store name
• Country or region
• Products and quantities requested or purchased
• Order and transaction information
• Messages sent through our contact forms, email or other communication channels
• Account information where customer accounts are available

Automatically Collected Information

When you visit the website, certain technical information may be collected automatically, including your IP address, browser type, device information, pages visited, referring pages and cookie information.

3. How We Use Personal Information

We may use personal information where necessary to operate our store and provide services to customers, including to:

• Process and fulfil purchases
• Confirm and manage customer orders
• Arrange domestic and international shipping
• Respond to product and wholesale enquiries
• Provide requested pricing and availability information
• Communicate about an existing order
• Provide customer support
• Maintain customer accounts
• Prevent fraud, misuse and unauthorized transactions
• Maintain the security and functionality of our website
• Comply with accounting, tax, customs and other legal obligations
• Establish, exercise or defend legal claims where necessary

We will not use personal information for purposes materially different from those for which it was collected unless permitted by applicable law or, where required, we obtain appropriate consent.

4. Orders and Pokémon TCG Purchases

When purchasing Pokémon TCG products or other trading card products, we process information necessary to accept payment, verify the transaction, prepare the order, arrange delivery, provide customer support and maintain appropriate transaction records.

Order information may include the products purchased, quantities, order value, billing and shipping information, payment status, delivery information and communications relating to the transaction.

We may retain appropriate purchase records where required for accounting, tax, customs, fraud prevention, dispute resolution or other legitimate business and legal purposes.

5. Pokémon Intellectual Property

Pokémon, Pokémon character names, product names, artwork, logos, card designs and related intellectual property are owned by or licensed to their respective rights holders.

References to Pokémon products on this website are used to identify and describe products offered for sale. Purchasing or reselling genuine Pokémon merchandise does not transfer ownership of any Pokémon trademarks, copyrights, characters, artwork or other intellectual property.

For information regarding Pokémon intellectual property and the use of Pokémon materials, visit the official Pokémon website and support resources.

Official Pokémon Website  ·  Pokémon Support

6. Payments

Payments may be processed through third-party payment providers. When you select a payment method, information required to complete the transaction may be transmitted directly to the applicable payment provider.

Those providers process information according to their own privacy policies and security practices. We recommend reviewing the privacy information provided by the payment service you choose.

We do not claim to store complete payment-card credentials when those credentials are processed directly by an independent payment provider.

7. Shipping and International Orders

To fulfil an order, we may provide necessary customer information to shipping, postal, logistics and fulfilment providers.

This may include your name, delivery address, telephone number, email address, shipment contents and other information reasonably required to arrange transportation, customs processing, tracking and delivery.

International orders may require information to be provided to customs authorities, postal services, couriers or other parties involved in cross-border delivery.

8. When We Share Information

We do not sell personal information simply for the purpose of allowing unrelated third parties to market their products to you.

We may share information with service providers where reasonably necessary to operate our business, including:

• Payment processors
• Shipping and logistics providers
• Website hosting providers
• E-commerce and website service providers
• Email and customer-support providers
• Fraud-prevention and security providers
• Professional advisers such as accountants or legal advisers

Information may also be disclosed when required by applicable law, regulation, court order or lawful request from a competent authority.

9. International Data Transfers

Because we serve customers internationally and may use service providers operating in different countries, personal information may be processed or stored outside your country of residence.

Where applicable law requires specific safeguards, notices or consent for an international transfer of personal information, we will take reasonable steps to satisfy those requirements.

10. Cookies and Similar Technologies

Our website may use cookies and similar technologies that are necessary for shopping-cart functionality, customer accounts, checkout, security, preferences and website performance.

Where analytics, advertising or other non-essential technologies are used, additional choices or consent mechanisms may be provided where required by applicable law.

You can also control cookies through your browser settings. Disabling essential cookies may affect certain website functions, including cart, account or checkout features.

11. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including order fulfilment, customer support, accounting, taxation, customs requirements, fraud prevention and dispute resolution.

Different categories of information may be retained for different periods. Information may be deleted or anonymized when it is no longer reasonably required, subject to legal or legitimate record-keeping obligations.

12. Data Security

We use reasonable administrative, technical and organizational measures intended to protect personal information against unauthorized access, loss, alteration, disclosure or misuse.

However, no website, database or method of electronic transmission can be guaranteed to be completely secure. Customers should also protect their account credentials and contact us if they believe their account or order information has been compromised.

13. Your Privacy Rights

Depending on your location and applicable law, you may have rights regarding personal information we hold about you. These may include the right to request:

• Information about how your personal data is processed
• Access to certain personal information
• Correction of inaccurate information
• Deletion or erasure where legally applicable
• Restriction or cessation of certain processing
• Withdrawal of consent where processing is based on consent
• Other rights provided under applicable privacy law

Some requests may be limited where information must continue to be retained to comply with legal obligations, complete transactions, resolve disputes or protect legitimate legal interests.

14. Children's Privacy

Pokémon products may appeal to younger audiences; however, our online store and wholesale services are intended to be used for commercial transactions by persons legally capable of entering into those transactions.

We do not knowingly seek to collect personal information from children in circumstances where parental or guardian consent is legally required. If you believe a child has provided personal information improperly, please contact us.

15. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices, security or content of independent third-party websites. Their own privacy policies apply when you visit those services.

For official information concerning privacy and personal-data protection in Japan, you may visit the Personal Information Protection Commission.

Personal Information Protection Commission of Japan

16. Changes to This Privacy Policy

We may update this Privacy Policy when our business practices, website functionality, service providers or applicable legal requirements change.

The current version will be published on this page together with an updated revision date. We encourage customers to review this page periodically.

17. Contact Us

If you have questions about this Privacy Policy, our handling of personal information or a privacy request, contact TCG Cards Distribution Japan.