Refund & Returns Policy

1. About This Policy

TCG Cards Distribution Japan supplies trading card products from Japan to collectors, resellers, retailers and other customers worldwide.

Because many trading card products are sealed collectibles whose condition and value may be affected once opened, our return procedures differ depending on the condition of the product and the reason for the return.

Please review this policy before placing an order. Nothing in this policy is intended to exclude or restrict rights that cannot lawfully be excluded under applicable consumer-protection law.

2. Contact Us Before Returning an Item

Please do not send a product back without first contacting our team.

If there is a problem with your order, contact us at support@tcgcardsdistribution.com and provide your order details.

Depending on the issue, we may request photographs of the product, packaging, shipping label or parcel before providing return instructions.

3. Return Eligibility

Where returns are accepted, products should generally be returned in the same condition in which they were received.

Unless applicable law provides otherwise, eligible products should normally be:

• Unused
• Unopened
• In their original packaging
• Complete with included accessories or promotional items
• In substantially the same condition as when received
• Accompanied by appropriate order information

Return eligibility is determined after considering the product, its condition, the reason for the return and any rights provided by applicable law.

4. Sealed Trading Card Products

Many products sold through our store are factory-sealed collectible products, including booster boxes, booster packs, sealed cases, decks, collection boxes and other TCG products.

A sealed product may generally be considered for return only if its original seals and packaging remain intact, subject to the circumstances of the order and applicable law.

Products that have been opened, unsealed, altered or materially changed after delivery may not qualify for a change-of-mind return.

5. Opened Booster Packs & Boxes

We cannot guarantee the cards contained within random or sealed trading card products.

Pull rates, card rarity, card selection and the secondary-market value of cards obtained from a booster pack or sealed product are not grounds for a refund merely because the customer did not receive a particular card or expected value.

Once booster packs, booster boxes or similar randomized collectible products have been opened, they generally cannot be returned simply because the contents were not what the customer hoped to receive.

This does not affect rights that may apply where a product is defective, materially misdescribed or otherwise subject to mandatory legal remedies.

6. Damaged Orders

We take reasonable care when packing products for international transportation. If your order arrives materially damaged, please contact us as soon as reasonably possible after delivery.

Please keep the product and all shipping materials while the issue is being reviewed.

We may request:

• Photographs of the shipping box or parcel
• Photographs of the shipping label
• Photographs of the damaged product
• Photographs showing the internal packaging
• Your order number
• A description of the damage

This information may also be required to investigate the shipment with the courier or logistics provider.

7. Minor Packaging Imperfections

Trading card products pass through manufacturing, distribution and international transportation processes before reaching customers.

Small cosmetic imperfections to outer packaging may occasionally occur, such as minor dents, light scratches, small creases or other superficial marks.

A minor cosmetic imperfection that does not materially affect the product may not automatically make the product defective or eligible for a full refund, subject to applicable law and the circumstances of the order.

8. Incorrect Products

If we send a product different from the product shown on your confirmed order, please contact us before opening it.

Provide your order number and photographs clearly showing the product received.

After verifying the issue, we will provide the appropriate resolution, which may include replacement, return instructions, refund or another remedy depending on the circumstances and applicable law.

9. Missing Items

If an item listed in your order is missing from the parcel, contact us promptly after receiving the shipment.

Please provide your order number and details of the missing product. We may review packing records, shipment information and other available records before determining the appropriate resolution.

10. Order Cancellations

If you wish to cancel an order, contact us as soon as possible.

Whether cancellation is possible depends on the status of the order. Once an order has entered fulfilment, been prepared for dispatch or been transferred to a shipping provider, cancellation may no longer be possible.

Any mandatory cancellation rights available under applicable law remain unaffected.

11. Pre-Orders

Pre-orders are orders placed for products before their expected release or availability date.

Because inventory may be ordered or allocated based on customer pre-orders, cancellation conditions may differ from standard in-stock purchases.

Any product-specific pre-order terms displayed when the order is placed should be reviewed before completing the purchase.

Changes to expected release or delivery dates caused by manufacturers, distributors, shipping providers or other circumstances do not necessarily mean a pre-order has been cancelled.

12. Wholesale & Bulk Orders

Wholesale and bulk transactions may involve larger quantities, negotiated pricing, specially sourced inventory or products allocated specifically for a business customer.

Additional return or cancellation conditions may therefore apply to wholesale orders.

Where special terms apply to a wholesale transaction, they should be communicated as part of the quotation, invoice, order confirmation or other agreement.

Mandatory legal rights that apply to a particular transaction are not excluded by this section.

13. Return Shipping

Do not return products until you have received appropriate return instructions from our team.

Responsibility for return shipping costs depends on the reason for the return and applicable law.

Where a return results solely from a customer change of mind and such a return is accepted, the customer may be responsible for return shipping costs.

Where a return results from an error attributable to us or another circumstance for which we are legally responsible, different arrangements may apply.

We recommend using a trackable shipping service for authorized international returns.

14. International Returns

International returns may involve customs declarations, shipping charges and other cross-border procedures.

Customers must follow the return instructions provided by our team. Incorrect customs declarations or sending an unauthorized return may result in delays or additional charges.

We are not responsible for charges resulting from a customer incorrectly declaring an international return, except where applicable law provides otherwise.

15. Refused & Unclaimed Shipments

If a shipment is refused, unclaimed or returned because the customer did not complete required delivery or customs procedures, additional shipping, return, customs or handling charges may arise.

Where legally permitted, such charges may be deducted from any refund otherwise due after the parcel has been returned and reviewed.

This does not apply where the refusal results from a valid legal right or an error attributable to us.

16. Customs Duties & Taxes

International customers may be required to pay import duties, taxes, customs charges or other fees imposed by the destination country.

A customer's decision not to pay legitimate import charges does not automatically make the original transaction eligible for a full refund.

If the shipment is returned to us, we will review the circumstances after the parcel is received. Shipping, return transportation, customs or other non-recoverable costs may be considered where permitted by applicable law.

17. Refund Processing

Where a refund is approved, we will process it using an appropriate available method.

Refund processing times can vary depending on the payment method, payment provider, financial institution and country.

Once a refund has been submitted to a payment provider, additional processing time imposed by that provider or the customer's financial institution may be outside our control.

18. Non-Refundable Costs

Depending on the circumstances and applicable law, certain costs already incurred in completing an order may not be refundable.

These may include original shipping costs, return shipping charges, customs-related costs or other non-recoverable third-party charges where the return results from customer choice rather than an error on our part.

We will not deduct charges where doing so would conflict with mandatory rights under applicable law.

19. Card Pulls, Rarity & Market Value

Trading card products may contain randomized cards. Purchasing a booster pack, booster box, collection or other randomized product does not guarantee a specific card unless the product description expressly states otherwise.

We do not guarantee a particular rarity, pull rate, grading result, resale price or future market value.

Changes in the secondary-market value of a trading card product after purchase do not, by themselves, create grounds for a refund.

20. Consumer Rights

Customers in certain countries or regions may have statutory rights relating to defective goods, misdescribed products, distance selling or other consumer transactions.

Nothing in this Refund & Returns Policy is intended to exclude, waive or limit rights that cannot legally be excluded under applicable law.

Where mandatory consumer law provides a remedy that differs from this policy, the applicable mandatory legal requirement will take precedence.

21. Policy Updates

We may update this Refund & Returns Policy when our products, fulfilment processes, shipping arrangements or applicable requirements change.

The latest version will be published on this page together with its revision date.

22. Contact Us

If you have a return, refund, damaged-order or cancellation enquiry, contact our team before sending any products back.