Shipping Policy

1. Shipping From Japan

TCG Cards Distribution Japan supplies trading card products from Japan to collectors, resellers, online sellers, retailers and other customers worldwide.

Orders are prepared for shipment from Japan and dispatched using available international courier, postal or logistics services appropriate for the destination and shipment.

We take reasonable care when preparing trading card products for transportation, particularly sealed booster boxes, cases and other collectible products.

2. Where We Ship

We support international orders and may ship to destinations throughout Europe, North America, Asia, Australia and other regions where suitable shipping services are available.

Shipping availability can vary depending on the destination, product, order value, parcel size, carrier restrictions and applicable import or export requirements.

3. Order Processing

Orders must normally be confirmed and the required payment received before they are prepared for dispatch.

Processing may include payment confirmation, inventory verification, order inspection, packing, preparation of shipping documents and, where necessary, preparation of customs information.

Processing times can vary depending on order size, product availability, wholesale quantities, pre-orders, public holidays and other operational factors.

Processing time should not be confused with shipping time. Shipping time begins after the parcel has been handed to the carrier.

4. Shipping Methods

Depending on the destination and shipment requirements, orders may be dispatched through established international shipping networks.

Available services may include:

• FedEx
• DHL
• EMS / international postal services
• Other appropriate logistics services where required

Not every shipping service is available for every destination or order.

The shipping method may depend on destination, shipment weight, dimensions, value, product type and current carrier availability.

5. Shipping Costs

Shipping charges may depend on the destination, shipment weight, parcel dimensions, order value, courier service and other logistics requirements.

Where shipping is calculated through checkout, the available rate will be shown before the customer completes the purchase.

Larger wholesale shipments may require an individual shipping quotation.

6. Free Shipping Offers

Where free shipping is specifically offered for an order, product, promotion or wholesale arrangement, the conditions of that offer will apply.

Free shipping should not be assumed to apply to every country, product or order unless it is clearly stated during checkout or confirmed by our team.

Customs duties, import taxes and similar government charges are separate from shipping charges unless expressly stated otherwise.

7. Estimated Delivery Times

Delivery times vary depending on the destination, carrier, shipping method, customs processing and circumstances affecting international transportation.

Any delivery timeframe provided through the website, order communication or carrier should normally be treated as an estimate unless expressly guaranteed by the applicable shipping service.

International shipments may take longer during holidays, major product releases, periods of unusually high shipping volume or customs delays.

8. Tracking

Tracking information is provided where the selected shipping service supports shipment tracking.

After an order has been dispatched, tracking information may be sent to the email address associated with the order or otherwise provided to the customer.

Tracking updates are generated by the shipping carrier. There may occasionally be a delay between dispatch and the first tracking update.

9. Wholesale & Bulk Shipping

Wholesale orders may contain larger quantities of booster boxes, cases, sealed products or other trading card inventory.

Larger orders may require different packaging, multiple parcels or alternative logistics arrangements.

Shipping costs for wholesale orders may therefore be quoted separately based on the final quantity, destination, dimensions and shipment weight.

Customers placing significant bulk orders are encouraged to contact our team before ordering if they require specific shipping arrangements.

10. Pre-Orders

Pre-order products are not normally dispatched until the relevant inventory becomes available for fulfilment.

Product release dates and expected arrival dates may change because of manufacturers, distributors, allocations or other supply-chain circumstances.

An estimated release date should not be interpreted as a guaranteed delivery date.

Where an order contains both in-stock and pre-order products, the dispatch arrangement may depend on the products and shipping method selected.

11. Combined Orders

Where multiple products are purchased together, we may ship them together when reasonably practical.

In some circumstances, products may be dispatched separately because of availability, parcel limits, pre-order release dates or logistics requirements.

Wholesale customers should contact our team if they require a specific consolidated shipping arrangement.

12. Packaging

We take reasonable care when packing trading card products for transportation.

Packaging methods may vary depending on the products, quantities, destination and shipping service.

Where appropriate, protective packing materials may be used to help reduce movement and protect sealed products during transportation.

However, international parcels pass through multiple handling and transportation stages, and completely damage-free outer packaging cannot be guaranteed.

13. Shipping Addresses

Customers are responsible for providing a complete and accurate delivery address when placing an order.

Please check the following information carefully:

• Recipient name
• Street address
• Apartment, unit or building information where applicable
• City
• State, prefecture or region where applicable
• Postal or ZIP code
• Country
• Telephone number where required for delivery

If you discover an address error, contact us immediately. We cannot guarantee that an address can be changed after an order has entered fulfilment or been dispatched.

14. Incorrect or Incomplete Addresses

Orders returned or delayed because of incorrect, incomplete or undeliverable address information may result in additional costs.

Where permitted by applicable law, the customer may be responsible for additional shipping or return costs caused by incorrect information supplied when placing the order.

We are not responsible for delivery to an incorrect address where the parcel was sent to the address provided by the customer, subject to applicable law.

15. Customs & Import Processing

International shipments may be inspected or processed by customs authorities in the destination country.

Customs authorities may require information concerning the shipment, recipient, product description, quantity or declared value.

Customs clearance is controlled by the relevant authorities and is outside our direct control.

Customers are responsible for providing any information reasonably required by local customs or the delivery carrier to complete import procedures.

16. Import Duties & Taxes

International orders may be subject to import duties, VAT, sales tax, customs charges, brokerage fees or other charges imposed by the destination country or service provider.

Unless expressly stated otherwise, these charges are not included in the product price or shipping fee paid to TCG Cards Distribution Japan.

Customers are responsible for understanding and paying import charges applicable to their order.

17. Customs Delays

Customs processing may occasionally delay international shipments.

The amount of time required for customs clearance varies between countries and individual shipments.

A customs delay does not necessarily mean that a parcel has been lost.

Where possible, customers should respond promptly to requests from the courier or customs authority for additional information or payment.

18. Delivery Delays

Although we aim to prepare orders efficiently, some delivery delays may occur outside our reasonable control.

Possible causes include:

• Customs inspections
• Severe weather
• Carrier disruption
• Public holidays
• High-volume shipping periods
• Incorrect delivery information
• Transportation disruption
• Government or import restrictions
• Events affecting international logistics

Where a delay occurs, tracking information provided by the carrier may contain the most current shipment status.

19. Lost or Missing Shipments

If tracking indicates an unusual delay or you believe your shipment may be lost, contact our team with your order information.

Depending on the circumstances, an investigation may need to be opened with the shipping provider before the shipment can be treated as lost.

Carrier investigations can take time and may be subject to the carrier's procedures.

Any replacement, refund or other remedy will depend on the circumstances, shipping service, investigation outcome and applicable law.

20. Damaged Shipments

If a parcel arrives materially damaged, please keep the product and all original shipping materials and contact us as soon as reasonably possible.

We may request:

• Photographs of the external shipping box
• Photographs of the shipping label
• Photographs of the internal packaging
• Photographs of the affected products
• Your order number

This information may be necessary to assess the issue and submit a claim or investigation with the shipping provider.

Please review our Refund & Returns Policy for additional information about damaged products.

21. Refused Deliveries

Customers should not refuse a shipment simply to avoid applicable customs duties, import taxes or delivery requirements.

If a shipment is refused and returned to us, return transportation, customs, handling or other charges may be incurred.

Where legally permitted, non-recoverable costs may be considered when determining any refund due after the returned shipment has been received and reviewed.

22. Unclaimed Shipments

Customers are responsible for monitoring tracking and responding to reasonable delivery or customs requests.

A parcel may be returned to Japan if it remains unclaimed, customs requirements are not completed or delivery attempts are unsuccessful.

Additional shipping costs may apply if the customer requests that a returned parcel be sent again.

23. Delivery Confirmation

A shipment may be considered delivered when the carrier's tracking system records successful delivery to the shipping address or other authorized delivery location.

If tracking shows that a parcel has been delivered but you cannot locate it, check with household members, building reception, neighbors where appropriate and the relevant carrier before contacting our team.

We can review available shipment information but do not control the carrier's delivery records.

24. Shipping Restrictions

We reserve the right to decline shipping to a destination where delivery is unavailable, prohibited, commercially impractical or subject to restrictions that prevent us from reasonably completing the order.

Carrier restrictions and supported destinations may change without notice.

If we cannot fulfil an order because shipping to the requested destination is unavailable, we will contact the customer regarding the available options.

25. Changes to This Shipping Policy

We may update this Shipping Policy when our shipping providers, fulfilment procedures, available destinations or applicable requirements change.

The current version will be published on this page together with its latest revision date.

26. Contact Us About Shipping

If you have questions about shipping availability, wholesale delivery, tracking or an existing shipment, contact our team.